1. Overview

This Privacy Policy applies to Exyon Pty Ltd (“Exyon”, “we”, “our”, “us”) and outlines how we collect, use, disclose, store, and safeguard your personal information in relation to our services. This includes:
- Selling second-hand phones via our website, and
- Acquiring devices from consumers and businesses.

We are committed to respecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We also consider the General Data Protection Regulation (GDPR) where applicable.

By engaging with us, you agree to this Privacy Policy.

2. What Personal Information We Collect

• • Name and contact details (email address, phone number, residential/postal address)
• • Demographic data (e.g., postcode, preferences)
• • Purchase and sale transaction details
• • Payment details (including billing and banking information)
• • Device information (IMEI, serial numbers)
• • Usage data (IP address, browser type, web pages visited, etc.)
• • Any communications you have with us (e.g., email, chat, support tickets)
• • Identity verification documents (for compliance with trade-in processes)

3. How We Collect Your Information

• • Buy or sell a device through our website
• • Create an account or complete a form
• • Subscribe to our communications or newsletters
• • Communicate with us via chat, email, or phone
• • Interact with our website or digital platforms

4. Why We Collect Your Information

• • Facilitate buying and selling of devices
• • Process orders, payments, and deliveries
• • Verify identity during trade-ins or sales
• • Communicate with you about your orders or service requests
• • Improve our website, services, and customer experience
• • Send marketing communications (with your consent)
• • Comply with legal and regulatory obligations

5. Digital Marketing & Third-Party Remarketing

• • Displaying personalised ads on search engines and social media platforms
• • Tracking your engagement through web beacons, cookies, and pixel tags
• • Running remarketing campaigns via third-party platforms

6. Disclosure of Personal Information

• • Third-party service providers (e.g., logistics, payment gateways, IT providers)
• • Business partners and affiliates for operational purposes
• • Regulatory authorities, if required by law
• • Any other party with your consent

7. Storage & Security

• • Encrypted communications and SSL certificates
• • Restricted access to personal information
• • Secure data storage and backups

8. European Union Users (GDPR Compliance)

• • We will only collect and process your data where we have a lawful basis
• • You have rights including access, correction, deletion, objection, and restriction
• • You can contact us at privacy@exyon.com.au to exercise your rights

9. Direct Marketing & Communications

• • We may use your personal information for direct marketing, such as promotions or newsletters, where you have given consent or not opted out.
• • You can unsubscribe at any time by clicking the 'unsubscribe' link in emails, replying 'STOP' to SMS, or contacting us at privacy@exyon.com.au.

10. Cross-Border Data Transfers

• • As part of providing our services, some of your personal information may be handled by trusted partners or service providers located outside Australia.
• • These arrangements help us operate efficiently. Wherever your data is processed, we ensure it’s managed securely and in line with our privacy standards.
• • By using our services, you acknowledge that some data handling may take place in overseas locations and consent to this as part of our service delivery.

11. Cookies and Tracking Technologies

• • Analyze website traffic and user behavior
• • Personalize content and marketing
• • Improve performance and security

12. Access, Correction & Deletion

• • You may request access to your personal information
• • Request corrections to inaccurate data
• • Request deletion of your information (subject to legal obligations)
• • Email: privacy@exyon.com.au. We will respond within a reasonable time, usually 30 days.

13. Complaints

• • If you have concerns about your privacy or believe your personal information has been mishandled, please contact us at complaints@exyon.com.au.
• • If you're unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

14. Updates to This Policy

• • We may update this Privacy Policy from time to time. The most current version will always be available on our website.
• • Last updated: April 14, 2025